We at Connection In Command LLC and Champion In Command ("we," "us," "our") respect your privacy. This Privacy Policy explains how we collect, use, protect, and share your personal information when you access our website, purchase our goods or services, engage with our AI-powered features, or interact with us on social media.

Please read this Privacy Policy carefully. We may update this policy from time to time by changing the "Effective Date" above. Any changes become effective immediately upon publication on our website. We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes constitutes acceptance of the revised policy.

This Privacy Policy is incorporated into and forms part of our Terms & Conditions, available at https://championincommand.com/terms/

We collect personal information that you voluntarily provide to us, including:

• Name, email address, phone number, and mailing address
• Payment and billing information
• Demographic information such as age, gender, or location
• Account credentials and preferences
• Information provided when contacting customer support

When you use our services, we automatically collect:

• Device information (IP address, browser type, device type, operating system)
• Usage data (pages visited, time spent, click patterns, search terms)
• Location information (with your consent)
• Cookies and similar tracking technologies

When you interact with our AI-powered features (if available), we may collect:

• Text conversations with AI chatbots or assistants
• Contextual information to improve AI responses
• Quality assurance and training data

We may collect information from social networking platforms (Facebook, Instagram, LinkedIn, TikTok) including your profile information, public posts, and contact details, subject to your privacy settings on those platforms.

If you use our mobile applications, we may collect:

• Device identifiers and mobile network information
• Geolocation data (with your permission)
• Push notification preferences
• App usage statistics

We use your information to:

• Provide and maintain our services
• Process payments and fulfill orders
• Communicate with you about your account or purchases
• Provide customer support
• Send important notices and updates

We use your information to:

• Power our AI-driven features and chatbots
• Improve AI system accuracy and performance
• Provide personalized recommendations
• Conduct quality assurance monitoring

With your consent, we use your information to:

• Send promotional emails and newsletters
• Deliver SMS marketing messages
• Provide personalized content and offers
• Conduct market research and surveys

We may use your information to:

• Comply with legal obligations
• Protect against fraud and security threats
• Enforce our terms and policies
• Resolve disputes and legal claims

We process your personal information based on:

• Consent: When you explicitly agree to our use of your information
• Contract Performance: To fulfill our obligations under our Terms & Conditions
• Legitimate Interests: For business operations, security, and service improvements
• Legal Compliance: To meet regulatory and legal requirements

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

We may share your information with trusted third-party service providers who assist us with:

• Payment processing (Stripe)
• Email services
• Website hosting
• SMS messaging services
• Customer relationship management (HighLevel CRM)
• AI technology providers
• Analytics and advertising services

We may disclose your information when required by law, to:

• Comply with subpoenas, court orders, or legal processes
• Protect our rights, property, or safety
• Investigate fraud or security threats
• Respond to government requests

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to their privacy policy.

We may use AI technologies to enhance your experience, including:

• Text-based customer support and guidance
• Personalized content recommendations
• Quality assurance and service improvements

When using AI technologies, we:

• Use AI providers with strong data protection standards
• Limit AI access to only necessary information -
• Do not use your personal data to train third-party AI models without consent
• Provide options to opt out of AI-powered features where feasible
• Maintain human oversight for significant decisions

We may use third-party AI service providers (such as chatbot platforms or AI assistants). These providers process data according to their own privacy policies and terms of service. We select providers with strong privacy and security commitments.

You can request information about which AI technologies we use by contacting us at team@championincommand.com.

Live Coaching Call Recordings: Champion In Command may record live coaching calls, webinars, and virtual events for educational purposes. When we record:

• Participants are notified at the beginning of the call
• Recordings are available to enrolled program members for 30 days
• After 30 days, member access expires but recordings are archived internally for quality assurance, coaching development, and legal compliance
•  Archived recordings are retained for up to 12 months, then permanently deleted from all systems
•  Participants may not record calls using external tools (see Terms & Conditions Section 2.7)

Voice Data Security:

• Call recordings are stored securely with encryption and access controls
• Only authorized Champion In Command staff can access archived recordings

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and advertisements
• Enable social media features

You can control cookies through your browser settings, though disabling cookies may affect website functionality.

We use Google Analytics, Google Ads, and other Google services for analytics and advertising. You can opt out of Google Analytics using their browser add-on.

We use Facebook advertising and analytics tools. You can control Facebook's ad targeting through your Facebook settings.

We may recommend health and fitness tracking devices to enhance your program experience, such as:

Body Composition Devices: Hume Body Pod or similar devices for tracking weight, body fat percentage, lean muscle mass, and metabolic rate
Heart Rate Monitors: Morpheus M7 or similar chest strap monitors for cardiovascular tracking during workouts
Wearable Fitness Devices: Hume Band, Fitbit, Apple Watch, Garmin, and similar consumer fitness trackers and smartwatches

Important Privacy Considerations: Data collected by these devices is governed by the manufacturer's privacy policy, not this Privacy Policy

•  We do not control how device manufacturers collect, use, or share your health and fitness data
•  We do not receive data from these devices unless you explicitly share it with us through the device's companion app or platform
•  Any data you choose to share with us is treated according to this Privacy Policy
•  You should review the privacy policies of device manufacturers to understand their data practices
•  You can control data sharing permissions through your device settings or manufacturer's app

If You Share Device Data With Us: If you choose to connect your fitness devices to our services or share data with us:

•  You must provide explicit consent through the device's platform
•  We will use shared data only to provide personalized coaching and track your progress
•  Shared data is subject to the same security protections as other personal information in this policy

We use third-party customer relationship management (CRM) software to manage communications, scheduling, and customer support.

Important Notes:

• Our CRM provider processes your contact information, communication history, and program enrollment details
• Your data is subject to our CRM provider's privacy policy
• We are not responsible for our CRM provider's platform issues or data practice
•  If we change CRM providers, your data may be transferred to the new platform

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure Socket Layer (SSL) encryption
• Access controls and authentication
• Regular security audits and monitoring
• Employee confidentiality obligations

However, no security system is completely foolproof, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to:

• Provide our services to you
•  Comply with legal obligations
•  Resolve disputes and enforce agreements

Specific Retention Periods:

Live call recordings:

• Member access: 30 days
• Internal archive: Up to 12 months for quality assurance and coaching development
• After 12 months: Permanently deleted from all systems

Conversation transcripts and coaching notes: Stored in your client file for the duration of your program enrollment plus up to 12 months after program completion

Email and message communications: Stored in your client contact record for the duration of your enrollment plus up to 12 months, or until you request deletion

Account information: Until account deletion or as legally required

Marketing data: Until you opt out or as legally required

Payment and billing records: As required by law (typically 7 years for tax purposes)

After these periods, we securely delete or anonymize your personal information unless longer retention is required by law.

You have the right to:

• Access: Request information about the personal data we hold about you
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to certain types of processing
• Withdraw Consent: Revoke consent for data processing

You can:

• Opt out of marketing emails using unsubscribe links
• Stop SMS messages by texting "STOP"
• Update communication preferences by contacting us
• Control social media data sharing through platform settings

If we use AI technologies that significantly impact your experience, you have the right to:

• Know when you're interacting with AI versus a human
• Opt out of AI-powered features where technically feasible
• Request information about how AI is used in our services
•  Request deletion of data collected through AI interactions

To exercise these rights, contact team@championincommand.com.

California residents have additional rights under the California Consumer Privacy Act, including:

• Right to know what personal information is collected, used, and shared
• Right to delete personal information
• Right to opt out of sales (though we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at team@championincommand.com

Residents of certain states (Virginia, Colorado, Connecticut, Utah, and others) may have additional privacy rights under state laws. These may include rights similar to those provided under the CCPA. Contact us to exercise these rights.

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

Your personal information may be transferred to and processed in countries other than your own, including the United States. We implement appropriate safeguards to protect your information during international transfers.

For SMS communications:

• We do not share SMS opt-in data with third parties except service providers
• Your mobile information is not used for third-party marketing
• You can opt out anytime by texting "STOP"
• SMS data is used only for consented purposes

We request that you do not provide sensitive information (social security numbers, health data, genetic information, religious beliefs, criminal history) except where specifically requested for legitimate purposes. If you provide such information, you consent to our processing as described in this policy.

If we experience a data breach that may pose a risk to your personal information, we will:

• Notify affected users via email within 7 business days
• Provide information about the breach and steps being taken
• Offer assistance to protect your information

If you believe we have mishandled your personal information, you may:

• Contact us directly to resolve the issue
• File a complaint with relevant data protection authorities
• Pursue legal remedies as available under applicable law

For privacy-related questions or to exercise your rights, contact us:

Email: team@championincommand.com

Address: 9732 Pyramid Way, PMB 116 Sparks NV 89441

For faster response on privacy matters, please include "Privacy Request" in your email subject line.

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing prominent notice on our website

Last Updated: January 20, 2026